Returns & Refunds

To protect hygiene, safety, and product integrity, VIBELUV maintains a strict and transparent returns policy for all intimate products.

Final Sale Policy

Due to the intimate nature of our products, all purchases are final. Items cannot be returned, exchanged, or resold once delivered.

Defective Items & Non-Eligible Conditions

Please contact us within 7 days of delivery if your product arrives damaged, defective, or incorrect. Requests are reviewed within 1–3 business days. For hygiene and safety reasons, only unopened and unused items are eligible for replacement or refund. Used, modified, or damaged items are not eligible.Approved refunds are processed within 3–5 business days and are typically credited back to the original payment method within 7 business days.

Order Support

We are committed to resolving order-related concerns discreetly and fairly. Please reach out to us at service@vibeluv.com for assistance.